Fall 2023 Course Syllabus
Course: MDCA-1321 (Section: 71, CRN: 92258)
Administrative Procedures
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Instructor Information
Instructor Sheila Guillot
Email guillsr@lamarpa.edu
Phone (409) 984-6381
Office Umphrey Industrial Technology Center - Room: 201 B
Office Hours I am on campus Monday-Friday, 8 to 5 p.m.; however, I may be in meetings.  Please call my office at 984-6381 or my admin, Diana, at 984-6418 to schedule an appointment.
Additional Contact Information
Course Information
Description Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements, and computer use in the medical office.
Required Textbooks Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer.

Administrative Procedures for Medical Assisting, 8th edition, Kathryn Booth, McGraw-Hill Publishing. ISBN: 9781265224950.  This is the McGraw-Hill Connect book with Access Code.
Additional Materials/Resources None.
Corequisites/Prerequisites None
Learning Outcomes
  1. Schedule appointments;
  2. Create, document, and maintain patient medical records;
  3. Correlate coding, billing, and collecting;
  4. Perform bookkeeping tasks;
  5. Utilize computer software for basic office functions;
  6. Demonstrate interpersonal communication skills.
Program Student Learning Outcomes 1. Utilize computer software for basic office functions.
2. Uses medical terminology, jargon, and abbreviations correctly.
3. Define general legal terms as they apply to the practice of medicine in ambulatory care settings.
4. Understand and apply ethics relevant to medical coding and medical office practice.
5. Apply ICD and CPT rules and guidelines to complete claims forms for submission.

Texas Workforce Investment Council (formerly Texas Skills Standards Board) Key Matrix Learning Outcomes:

1.1 Enforce policies and procedures for protected health information
1.2 Develop forms/templates for health information system
2.1 Assess equipment and software inventory
2.3 Establish Business Continuity Plan
2.4 Trouble-shoot hardware equipment problems
3.2 Manage patient scheduling process
3.3 Monitor patient satisfaction
3.4 Establish patient expectations
3.5 Supervise patient recall systems
4.1 Conduct staff training and education
4.2 Supervise employees
4.3 Establish staff schedule
4.5 Develop personnel policy manual
5.1 Develop billing policies
5.4 Analyze bad debt
6.1 Maintain ancillary certifications
6.2 Monitor risk conditions
6.3 Implement grievance protocol
6.4 Implement emergency protocol
6.5 Implement patient No-Show protocol
6.6 Ensure continuity of patient care
7.1 Evaluate revenue resources
7.2 Process accounts payable and payroll
7.3 Prepare practice productivity report
7.4 Develop budget for practice
7.5 Develop policies and procedures for cash controls
7.6 Develop inventory controls
7.7 Analyze budget performance
7.8 Manage contracts

Lecture Topics Outline Working in Healthcare
Members of the Healthcare team
Interpersonal communications
Legal and Ethical issues in healthcare
Infection control fundamentals
Safety and Patient Reception
Office equipment and supplies
Written and electronic documents
Electronic Health Records (EHR)
Managing Health Records
Telephone techniques
Patient education
Schedule management
Insurance and billing
Patient collections
Financial management
Practice management
Emergency preparedness
Preparing for the world of work
Major Assignments Schedule Week 1: Review course syllabus; instructor information; Blackboard Ultra; Read Chapter 1 Introduction to Medical Assisting
Week 2: Reading assignments; lab assignments; quizzes
Week 3: Exam 1; reading assignments; lab assignments; quizzes
Week 4: Reading assignments; lab assignments; quizzes
Week 5: Reading assignments; lab assignments; quizzes
Week 6: Exam 2; Reading assignments; lab assignments; quizzes
Week 7: Reading assignments; lab assignments; quizzes
Week 8: Reading assignments; lab assignments; quizzes
Week 9: Exam 3; Reading assignments; lab assignments; quizzes
Week 10: Reading assignments; lab assignments; quizzes
Week 11: Reading assignments; lab assignments; quizzes
Week 12: Exam 4: Reading assignments; lab assignments; quizzes
Week 13: Reading assignments; lab assignments; quizzes; Thanksgiving holiday
Week 14: Reading assignments; lab assignments; quizzes
Week 15: Exam 5; reading assignment; quizzes
Week 16: Final Exam due by 10 a.m.; Commencement at 5:30 p.m. December 15
Final Exam Date December 8, 2023 - 8:0 AM   Through  December 11, 2023 - 9:0 AM
Grading Scale  90 - 100=A 80 - 89=B  70 - 79=C   60 - 69=D  Below 59 = F
Determination of
Final Grade
Exams 50%
Quizzes 15%
Assignments 20%
Labs 15%
Course Policies
Instructor Policies
  • Use your LSCPA email to communicate with me by email or  call me at my office number 409-984-6381.
  • Assignments will be given each week. The assignments will open at 8 a.m. on each Monday morning and will be due by 10 a.m. the following Monday morning. This is subject to change.
  • LATE WORK is ONLY accepted at instructor discretion.
  • Due dates are given and enough time is given to complete all work each week.
  • Students are responsible for completing all assigned homework, including reading assignments, by the required due dates and for being prepared for each class meeting.
  • If you miss an exam, your lowest exam grade will count twice. If you miss more than one exam, those exams will be given a grade of zero. There will be a final exam.
  • All students must take the exam on the scheduled date and time, and failure to do so will result in a 0 on the final exam.
  • Every student MUST have a copy of the required textbook by the end of the second week of class. The student will still be responsible for any assignments given.
  • No emailed work is accepted; unless requested by instructor. You must submit your assignments in Blackboard.
  • Students are responsible for completing all assigned reading and video viewings.
  • Academic dishonesty will result in a zero on any assignment (first offense); a second incidence of academic dishonesty will result in failure of the class.
  • Software Requirements: If you are in a course that is using a specific software, you MUST have the software available to you either on your home computer or you must use the open lab provided in the Gates Library.
  • Reliable Internet access is required for all online courses and many traditional courses. Computer failure and lack of internet access are not acceptable excuses for missed assignments, projects, quizzes, or exams.
  • DO NOT wait until the last minute to complete class work or exams.
  • E-Mail/Voice Mail Etiquette: Students must use appropriate e-mail etiquette when corresponding with instructor; for example, complete sentences and a full subject line with your name/course name. Voice mail messages should be clearly spoken identifying students name, course, and any return phone number.
Attendance Policy
  • Poor attendance is a leading reason for termination from a job in all areas of employment. With this factor in mind, the instructor monitors student attendance.
  • In addition, attendance on a regular basis is necessary for proper skill development.
  • For online courses, students must log in at least twice a week to monitor activities posted by the instructor.
Additional Information
Institutional Policies
MyLSCPA Be sure to check your campus email and Course Homepage using MyLSCPA campus web portal. You can also access your grades, transcripts, academic advisors, degree progress, and other services through MyLSCPA.
Academic Honesty Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSCPA policies (Academic Dishonesty section in the Student Handbook) for consequences of academic dishonesty.
ADA Considerations The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the the Office for Disability Services Coordinator, Room 231, in the Madison Monroe Building. The phone number is (409) 984-6241.
COVID 19 Information The Lamar State College Port Arthur (LSCPA) Student Code of Conduct COVID 19 Policy requires students who have been diagnosed with COVID 19 to report their condition directly to their local health department. Students should also contact their course faculty to report their quarantine status. In addition, this policy requires all students to wear face coverings when directly exposed to COVID 19 in compliance with the criteria included in the policy. For more information please refer to the COVID 19 link on the LSCPA website.
Facility Policies No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited.
HB 2504 This syllabus is part of LSCPA's efforts to comply with Texas House Bill 2504.
Mandatory Reporting of Child Abuse and Neglect As per Texas law and LSCPA policy, all LSCPA employees, including faculty, are required to report allegations or disclosures of child abuse or neglect to the designated authorities, which may include a local or state law enforcement agency or the Texas Department of Family Protective Services. For more information about mandatory reporting requirements, see LSCPA's Policy and Procedure Manual.
Title IX and Sexual Misconduct LSCPA is committed to establishing and maintaining an environment that is free from all forms of sex discrimination, including sexual harassment, sexual violence, and other forms of sexual misconduct. All LSCPA employees, including faculty, have the responsibility to report disclosures of sexual misconduct, including sexual harassment, sexual assault (including rape and acquaintance rape), domestic violence, dating violence, relationship violence, or stalking, to LSCPA's Title IX Coordinator, whose role is to coordinate the college's response to sexual misconduct. For more information about Title IX protections, faculty reporting responsibilities, options for confidential reporting, and the resources available for support visit LSCPA's Title IX website.
Clery Act Crime Reporting For more information about the Clery Act and crime reporting, see the Annual Security & Fire Safety Report and the Campus Security website.

Grievance / Complaint / Concern If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.
Department Information
Business and Industrial Technology
Chair:Sheila Guillot
Phone:(409) 984-6381