Fall 2022 Course Syllabus
Course: MDCA-1321 (Section: 71Z, CRN: 92258)
Administrative Procedures
LSCPA Logo Image
Instructor Information
Instructor Sheila Guillot
Email guillsr@lamarpa.edu
Phone (409) 984-6381
Office Umphrey Industrial Technology Center - Room: 201 B
Office Hours By appointment. 
Additional Contact Information
Course Information
Description Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements, and computer use in the medical office.
Required Textbooks Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer.

1) Medical Office Management, 2nd edition, by Malone, Pearson Publishing, ISBN: 978-0-13-48628-8 2
Additional Materials/Resources None.
Corequisites/Prerequisites None.
Learning Outcomes
  • Students schedule appointments
  • Create, document, and maintain patient medical records
  • Correlate coding, billing, and collecting
  • Perform bookkeeping tasks
  • Utilize computer software for basic office functions
  • Demonstrate interpersonal communication skills
Program Student Learning Outcomes
  1. Utilize computer software for basic office functions.
  2. Uses medical terminology, jargon, and abbreviations correctly.
  3. Define general legal terms as they apply to the practice of medicine in ambulatory care settings.
  4. Understand and apply ethics relevant to medical coding and medical office practice.
  5. Apply ICD and CPT rules and guidelines to complete claims forms for submission.
Lecture Topics Outline
  • Today's Healthcare Environment
  • Duties of the Medical Office Manager
  • Communications in the Medical Office
  • Managing the Front Office
  • Appointment Scheduling
  • Medical Records Management
  • Legal and Ethical Issues in Managing the Medical Office
  • Personnel Management
  • Regulatory Compliance in the Healthcare Setting
  • Use of Computers in the Medical Office
  • Office Policies and Procedures
  • Accounting and Payroll in the Medical Office
  • Billing and Collections
  • Health Insurance
  • Procedural and Diagnostic Coding
Major Assignments Schedule Week 1: Introduction to class and class syllabus; Blackboard Ultra
Week 2: Quiz
Week 3: Quiz 
Week 4: Exam 1
Week 5: Quiz; Paper on Changes in Medical Office Policies & Procedures
Week 6: Quiz 
Week 7: Exam 2
Week 8: Quiz
Week 9: Quiz 
Week 10: Exam 3; Paper on the Future of the Medical Office
Week 11: Quiz 
Week 12: Quiz 
Week 13: Quiz 
Week 14: Exam 4
Week 15: Paper on Changes in Healthcare
Final Exam Date December 2, 2022 - 8:0 AM   Through  December 6, 2022 - 10:0 AM
Grading Scale
Determination of
Final Grade
Exams 40%
Final Exam 20%
Quizzes 20%
Assignments 20%
Course Policies
Instructor Policies
  • Use your LSCPA email to communicate with me by email or r call me at my office number 409-984-6381.
  • Assignments will be given each week. The assignments will open at 8 a.m. on each Monday morning and will be due by 10 a.m. the following Monday morning. This is subject to change.
  • LATE WORK is accepted at instructor discretion.
  • Due dates are given and enough time is given to complete all work.
  • Students are responsible for completing all assigned homework, including reading assignments, by the required due dates and for being prepared for each class meeting.
  • If you miss an exam, your lowest exam grade will count twice. If you miss more than one exam, those exams will be given a grade of zero. There will be a final exam.
  • All students must take the exam on the scheduled date and time, and failure to do so will result in a 0 on the final exam.
  • Every student MUST have a copy of the required textbook by the end of the second week of class. The student will still be responsible for any assignments given.
  • No emailed work is accepted; unless requested by instructor. You must submit your assignments in Blackboard.
  • Students are responsible for completing all assigned reading and video viewings.
  • Failure to follow oral and/or written instructions will result in a 5-point deduction penalty.
  • Academic dishonesty will result in a zero on any assignment (first offense); a second incidence of academic dishonesty will result in failure of the class.
  • Software Requirements: If you are in a course that is using a specific software, you MUST have the software available to you either on your home computer or you must use the open lab provided in the Gates Library.
  • Reliable Internet access is required for all online courses and many traditional courses. Computer failure and lack of internet access are not acceptable excuses for missed assignments, projects, quizzes, or exams.
  • DO NOT wait until the last minute to complete class work or exams.
  • E-Mail/Voice Mail Etiquette: Students must use appropriate e-mail etiquette when corresponding with instructor; for example, complete sentences and a full subject line with your name/course name. Voice mail messages should be clearly spoken identifying students name, course, and any return phone number.
Attendance Policy Poor attendance is a leading reason for termination from a job in all areas of employment. With this factor in mind, the instructor monitors student attendance. In addition, attendance on a regular basis is necessary for proper skill development.

Additional Information
Institutional Policies
MyLSCPA Be sure to check your campus email and Course Homepage using MyLSCPA campus web portal. You can also access your grades, transcripts, academic advisors, degree progress, and other services through MyLSCPA.
Academic Honesty Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSCPA policies (Academic Dishonesty section in the Student Handbook) for consequences of academic dishonesty.
ADA Considerations The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the the Office for Disability Services Coordinator, Room 231, in the Madison Monroe Building. The phone number is (409) 984-6241.
COVID 19 Information The Lamar State College Port Arthur (LSCPA) Student Code of Conduct COVID 19 Policy requires students who have been exposed to COVID 19 or diagnosed with COVID 19 to report their condition on the COVID 19 Notification Form (available via a link on the Student Code of Conduct COVID19 webpage). This information will be provided to the Dean of Student Services. In addition, this policy requires all students to wear face coverings in compliance with the criteria included in the policy. For more information please refer to the COVID 19 link on the LSCPA website.
Facility Policies No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited.
HB 2504 This syllabus is part of LSCPA's efforts to comply with Texas House Bill 2504.
Mandatory Reporting of Child Abuse and Neglect As per Texas law and LSCPA policy, all LSCPA employees, including faculty, are required to report allegations or disclosures of child abuse or neglect to the designated authorities, which may include a local or state law enforcement agency or the Texas Department of Family Protective Services. For more information about mandatory reporting requirements, see LSCPA's Policy and Procedure Manual.
Title IX and Sexual Misconduct LSCPA is committed to establishing and maintaining an environment that is free from all forms of sex discrimination, including sexual harassment, sexual violence, and other forms of sexual misconduct. All LSCPA employees, including faculty, have the responsibility to report disclosures of sexual misconduct, including sexual harassment, sexual assault (including rape and acquaintance rape), domestic violence, dating violence, relationship violence, or stalking, to LSCPA's Title IX Coordinator, whose role is to coordinate the college's response to sexual misconduct. For more information about Title IX protections, faculty reporting responsibilities, options for confidential reporting, and the resources available for support visit LSCPA's Title IX website.
Clery Act Crime Reporting For more information about the Clery Act and crime reporting, see the Annual Security & Fire Safety Report and the Campus Security website.

Grievance / Complaint / Concern If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.
Department Information
Business and Industrial Technology
Chair:Sheila Guillot
Phone:(409) 984-6381